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Student Financial Services Specialist - Boca Raton

Boca Raton, FL

Order: 185596
TempToFT

Manpower is currently hiring a Student Financial Services Specialist in Boca Raton. 

 

M-F 9:00 AM - 5:00 PM $20.00/hr.

The SFS Specialist's primary goal is to elevate the student experience when visiting Student Financial Services. This is through providing students with quality customer service and by educating on financial aid, accounts receivable, deadlines, and procedures.

Contact parents, faculty, staff, and collegiate departments in order to answer, assist, clarify, intercede, and advocate any concerns or issues students may have.

Follow up on complaints until they are resolved and attend to complex issues with minimal supervision.

Assist students on the process of applying for financial aid, payments, and retrieval of documents online.

Assist with default prevention through decreasing delinquent account balances and ensuring payments are processed in a timely manner.

Attend Open House events to assist parents and prospective students with any financial questions.

Knowledge, Skills, Abilities and Personal Characteristics

 

Excellent interpersonal, cross-cultural, communication and organizational skills.

Ability to be empathetic with families/students in regards to finances.

Proficient in verbal and written communication skills.

Demonstrated ability to solve problems efficiently and effectively independently.

Knowledge of Microsoft Office.

Ability to work both independently and as part of a collaborative team environment.

Must be detail oriented and able to prioritize work effectively.

Self-motivated with focus on problem solving that produce results.

Ability to multi-task and function in at a fast-paced environment.

Ability to work flexible hours as may be required during peak processing time.

Minimum Qualifications

 

Bachelor's degree from an accredited institution.

1 year customer service experience.

1-3 years financial aid background preferred but not required.

Be a part of an innovative team that values work/life balance, job satisfaction, respect, and appreciation of their employees.


*** Offers are Contingent on a Background Check ***