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Tenant Experience Manager

Boca Raton, FL

Order: 184782
DirectHire

In this highly visible and collaborative position - The Tenant Experience Manager provides vital support and guidance to Tenant Experience Coordinator. The focus of this opportunity is to maintain strong relationships with Class A Building tenants.
This position is critical in keeping a strong pulse on the needs Class A Commercial tenants nationwide and will work at the corporate level to oversee development and implementation of programs.

The Tenant Manager will oversee the development, coordination, and implementation of Class A office building Tenant Experience Program.
Partnering and working closely with the Marketing Director.
The Tenant Manager Focus is to improve the lives of companywide office employees and elevate customer service offerings across the firm’s national Class A Office Building portfolio. This position supports the Tenant Experience Coordinator at each property to deliver a best-in-class experience and ensure continuity from the corporate level.

Duties/Responsibilities:

  • Oversee each property’s planning, organizing, and execution of high-impact events that build community and provide value to building tenants

  • Maintain and oversee templates for newsletters, amenity guides, and other tenant materials established at the corporate level to ensure brand continuity and delivery of quality, Class-A messaging

  • Manage discount programs established with national chains at the corporate level allows for automated and cost-effective tenant gift options

  • Guide TSCs with resolving tenant issues with professionalism and patience

  • Work collaboratively with property management team to deliver great outcomes for tenants

  • Management of local vendors for each property

  • Ensure Tenant Experience Program is consistent and running successfully throughout multiple properties

  • Mange and oversee Tenant Experience Coordinator. day-to-day functions and standardized templates though the program’s CRM

Qualifications:

  • 3-5 years’ experience in high level concierge services, hospitality, event management, and/or customer service

  • 3-5 years’ experience in a luxury resort or co-working setting preferred

  • Demonstrated experience managing or leading a program

  • Enjoys continuous change and improvement

  • Proficient in social media, Mailchimp, and Canva

  • Proficient in MS Office suite

  • Skilled communicator with great interpersonal skills and the ability to build and manage relationships

  • Enthusiasm for delighting customers through value-add events and programming

  • Excellent writing and grammar skills

 

Professional Experience with the following type of client is preferred:

    • The Breakers

    • PGA National

    • Fountainebleau

    • The Diploma

 

For more information about the local job services we provide, visit: www.manpowersfl.com