Customer Service

Do you enjoy working in a fast paced team environment and helping others? Are you proficient in typing and basic PC skills with solid verbal and written communication skills? If you enjoy a call center environment and have a strong desire to provide a quality and accurate experience to callers, then we have the perfect job for you.

The Enrollment Specialists will serve as the day-to-day frontline support for members and authorized representatives to provide choice counseling and support with enrollments, disenrollments and appeals.

Responsibilities:

• Handle high volume inbound calls supporting members with choice counseling when selecting the most appropriate health care plan to meet their needs.

• Accurately document member information and call notes.

• Provide accurate information and provide a positive experience to all callers, including potential Providers and local county offices in addition to members and/or authorized representatives.

• Complete outbound follow up calls as appropriate.

• De-escalate callers when handling complaints and/or grievances, escalating if appropriate.

• Handle up to three (3) incoming chat sessions from members and/or authorized members to answer questions, or assist with enrollments, disenrollments and appeals.

• Complete offline work tasks as needed.

Qualifications:

• High School Diploma (or GED equivalent) is required; Associate's degree is preferred.

• 1-3 years of inbound call center customer service experience is required, healthcare is preferred.

• Demonstrated ability to remain positive and professional during stressful periods.

• Ability to work in a high speed environment.

• Knowledge of Medicaid is a plus.

• Proven ability to effectively multi-task, and complete work timely and accurately.

• Proficient typing skills with attention to accuracy and quality is essential.

• Solid computer skills including: Excel, Microsoft Word and Outlook.

• Bilingual Spanish is a plus.

Hours: Flexible based on Hours of Operation:

• Non-Peak Times: 7am to 5pm Monday through Saturday

• Peak Times: 7am to 8pm Monday through Sunday

• Position includes rotating weekends, evening and holiday coverage

Job Type: Full-time

Pay: $13.00 - $14.00 per hour

For more information about the local job services we provide, visit: www.manpowersfl.com