Fort Pierce, FL
Do you enjoy working in a fast paced team environment and helping others? Are you proficient in typing and basic PC skills with solid verbal and written communication skills? If you enjoy a call center environment and have a strong desire to provide a quality and accurate experience to callers, then we have the perfect job for you.
The Enrollment Specialists will serve as the day-to-day frontline support for members and authorized representatives to provide choice counseling and support with enrollments, disenrollments and appeals.
Responsibilities:
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Handle high volume inbound calls supporting members with choice counseling when selecting the most appropriate health care plan to meet their needs.
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Accurately document member information and call notes.
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Provide accurate information and provide a positive experience to all callers, including potential Providers and local county offices in addition to members and/or authorized representatives.
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Complete outbound follow up calls as appropriate.
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De-escalate callers when handling complaints and/or grievances, escalating if appropriate.
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Handle up to three (3) incoming chat sessions from members and/or authorized members to answer questions, or assist with enrollments, disenrollments and appeals.
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Complete offline work tasks as needed.
Qualifications:
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High School Diploma (or GED equivalent) is required; Associate's degree is preferred.
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1-3 years of inbound call center customer service experience is required, healthcare is preferred.
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Demonstrated ability to remain positive and professional during stressful periods.
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Ability to work in a high speed environment.
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Knowledge of Medicaid is a plus.
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Proven ability to effectively multi-task, and complete work timely and accurately.
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Proficient typing skills with attention to accuracy and quality is essential.
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Solid computer skills including: Excel, Microsoft Word and Outlook.
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Bilingual Spanish is a plus.
Hours: Flexible based on Hours of Operation:
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Non-Peak Times: 7am to 5pm Monday through Saturday
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Peak Times: 7am to 8pm Monday through Sunday
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Position includes rotating weekends, evening and holiday coverage
Job Type: Full-time
Pay: $13.00 - $14.00 per hour
For more information about the local job services we provide, visit: www.manpowersfl.com