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Customer Service

Vero Beach, FL

Order: 178396
TempToFT

This is a growing company located in Vero Beach that recognizes talent and promotes from within. This is permanent position with benefits upon hire.

Why You’ll Love Working With Us

  • While at Manpower, you get paid weekly

  • We offer health insurance benefits for full time employees

 

What Will You Be Doing

  • Manages customer inquiries via incoming calls and chat

  • Identifies and assesses customers’ needs to achieve satisfaction

  • Builds sustainable relationships and trust with customer accounts through open and interactive communication

  • Provides accurate, valid and complete information by using hands-on customer support processes and systems

  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

  • Keeps records of customer interactions

 

What You Bring to the Job

  • As a Customer Experience Ambassador, CXA, you will serve as one of our client's front-line ambassadors in providing stellar customer care. This person will act as a liaison, provide product/services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

  • The best CXAs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative.

  • Customer experience representatives can put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving also comes naturally to customer experience ambassadors.

  • They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.

 

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Job Type: Full-time

Pay: $16.50 per hour