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RMA Receiving Specialist

Lithia Springs, GA

Order: 79878

This position is responsible for receiving, prepping, and managing of all inbound product returns. The RMA Receiving Specialist is also responsible for shipping product returns back to customers.

 

Shifts:

1st: 7am - 5:30pm

2nd: 6pm - 4:30am

Weekend: Fri: 7am - 7:30pm and Sat/Sun 8am - 8:30pm

  1. Responsibilities and Accountabilities

        • Identifies and counts items of incoming shipments to verify information against bills of landing, invoices, orders and/or other records.

        • Records amounts of materials or items received or distributed.

        • Unpacks product returns and performs decontamination procedures on applicable devices.

        • Sorts and places product returns on racks, shelves, or in bins according to size, type, style, color, or product code.

        • Conveys materials and items from receiving to designated areas.

        • Uses computer to enter records and maintain spreadsheets.

        • Perform proactive follow up with Customer Support Team members to ensure efficient resolution on problem receipts and RMAs.

        • Respond to Receiving team and Customer Service questions about products and RMA's to provide accurate information.

        • Preps and packages product returns for shipment back to customers. This includes the generation and application of shipping labels as well as staging the shipments for pickup by various carriers.

        • Assists in the day to day duties of all shipping and receiving activities.

        • Provide support for special products as needed.

 

Other tasks and responsibilities as assigned.

 

 

Suna provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.