OVERVIEW:
The role is a Customer Care Supervisor with a Pharmacy Benefit Management company. This is a full time, salaried, direct hire position in the Sacramento, CA area. In this role you will supervise the customer care staff responsible for responding to telephone inquiries from providers and members as they relate to eligibility, benefits, claims, and authorization of services.
Essential Functions
The right candidate will have experience measuring performance and productivity a...
Use templates to respond to emails, faxes, and correspondence for routine issues.
Make outbound calls to customers in relation to correspondence.
Scan and manage all documents related to Customer Service correspondence (inbound faxes, emails, and mail).
Provide copies of loan documents to borrowers, loan officers, etc.
Distribute and process mail.
Update system with required basic information; e.g., address and telephone updates from Guild's website.
Provide r...
