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Sr. CRM Analyst, Customer IT

San Diego, CA

Order: 75348

We are seeking a Sr. CRM Analyst, Customer IT to join our team! 

Job Location: San Diego, CA.




  • The primary objective of Business Systems Analysis specialization within IT Applications is to analyze complex business problems to be solved through deployment of digital and automation technology solutions.

  • Key responsibilities include providing technical expertise in formulating business requirements for system functional specifications; define and document processes, procedures and data flows of business systems; configures system settings and options; plan and execute unit, integration and acceptance testing to meet business requirements; provide consultation to users; lead cross-functional linked teams to address business or systems issues.

  • Performs work in a specialized area of expertise that requires knowledge of fundamental themes, principles and concepts. Typically requires a university degree or equivalent work experience.

  • Responsible to provide support to end users of Salesforce.com globally, with a primary focus in Americas.

  • Have a good understanding of ResMed Salesforce.com implementation and customizations.

  • Master ResMed business models and strategic direction and consult with Business management to assess, analyze, recommend, and implement business improvements and initiatives using Salesforce.com

  • Use simple techniques to define as-is and to-be process and data flows and solutions, to Business users and other IT team members

  • Coordinate and lead small and medium sized IT projects & application enhancements, involving multiple departments and geographic regions, through the steps of the software development lifecycle: requirements gathering and analysis, solution design, testing, implementation and support

  • Create reports or template mock-ups and requirements based on enterprise reporting needs

  • Use the “configure first, code second” method when designing solutions

  • Evaluate & recommend AppExchange applications to meet ResMed requirements

  • Collaborate with other IT members and business users to perform thorough system and regression testing

  • Perform impact analysis on new releases of features/functions, and support their testing and implementation

  • Support users of third party "bolt on" applications that work in conjunction with Salesforce.com

  • Networks with contacts outside own area of expertise.

  • Leads a cooperative effort among members of a project team.

  • Works independently, with guidance in only the most complex situations.

  • Frequently leads sub-functional teams or projects and train and mentor junior team members.


Qualifications and Experience:


  • Demonstrable experience as a Salesforce administrator and/or developer with good knowledge on Salesforce architecture and its native capabilities

  • Clearly understands the best practices to be followed in Salesforce configuration and development and follows the same for future implementations

  • Good understanding of software development lifecycle for projects

  • Good understanding of business processes and ability to apply educational and practical experience to simplify business processes, standardize business processes and provide simplified and standardized solutions to achieve the business objectives

  • Some project management experience to lead small to medium sized projects involving Salesforce


NOTE: Suna Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.


Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.