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Patient Services Rep II and III

, CA

Order: 73039

We are looking for a Client Services Rep II and III to work for an Awesome Healhcare Company


This is Temp to Hire

Type: Full Time

PayRep II - $17.25

Rep III - $19.25


Details:

  • Answer incoming calls in a polite and professional manner. 

  • Register new patients using the Practice Management (PM) system. 

  • Verify and update patient demographic information to include home address, email address, current telephone number(s), contact preference, accurate billing/insurance information, and the extended information screen in the PM system.

  • Accurately verify and set insurance information for scheduled appointments in the PM system.

  • Screen and process medical service requests and other inquiries consistent with departmental protocols and procedures. Transfer calls to correct department

  • Accurately schedule appointments for patients into the PM system, according to scheduling guidelines.

  • Review appointment date, time, location and provider name with patient when scheduling appointments.

  • Proactively refer patients to services or departments for additional services.

  • Triage service - refer calls to the appropriate nurse group for urgent or emergent needs, when appropriate.


Qualifications

  • High School Diploma or equivalent.

  • Three to four (3-4) years’ experience in a call center or customer service department/environment.

  • Professional experience in the healthcare or insurance industry is a PLUS