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Customer Care Supervisor

Sacramento, CA

Order: 72842

OVERVIEW:

The role is a Customer Care Supervisor with a Pharmacy Benefit Management company. This is a full time, salaried, direct hire position in the Sacramento, CA area. In this role you will supervise the customer care staff responsible for responding to telephone inquiries from providers and members as they relate to eligibility, benefits, claims, and authorization of services.

 

Essential Functions

  • The right candidate will have experience measuring performance and productivity against the standards. As well as proven ability to monitor and evaluates data from the call tracking and call management telephone system for accuracy, completeness, inquiry response time and performance issues.

  • Interviews and screens applicants for positions within the department.

  • Manages the complaint and grievance process.

  • Responsible for the training and development of lower level staff and maintaining a teamwork environment.

  • Coordinates with sales account management and regional staff to provide smooth implementation of new business within the Care Center and Support Services.

Qualifications   

  • 5+ years' experience in a call center environment and 2 years' supervisory experience.

  • Must possess service excellence attitude.

  • Demonstrated track record of managing change with proven results.

  • Ability to identify individual and team developmental needs.

  • Ability to effectively coach and develop team members.

Culture

  • Collaborative team that is extroverted and full of energy

  • Fast-paced culture and deadline driven environment

 

DISCLAIMER: Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.