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Customer Service Representatives

San Diego, CA

Order: 68320

We are currently looking for Customer Service Representatives to assist a health and wellness company in the Sorrento Valley area. In this role you will answer general questions about benefits/products, participating locations, inquiries regarding fitness centers, and denied reimbursements.

Shift: Must feel comfortable taking a shift between hours of operations (6am – 8pm PST)

Start Date: September 30th, 2019

Essential Functions

  • Respond to incoming and outgoing phone calls regarding fitness and health benefits in a professional, accurate, and timely manner

  • Document the nature of the call in the system while on the phone

  • Advises on benefit plan information like Co-pays or payments of certain benefits

  • Escalates issues to the research team and makes outbound calls as applicable to follow up with customers requesting call backs on escalated issues

  • Resolve complaints successfully in accordance with established guidelines. Inform supervision/management of all unresolved complaints

  • Other duties as assigned

Qualifications

  • High School Diploma required

  • Must feel comfortable taking a tying assessment and score above 25 WPM

  • Customer service experience is a plus; Call Center experience is not required will train

 

 

NOTE: Suna Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

 

Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.