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Customer Service Representative

Nashville, TN

Order: 1802062
TempToFT

Nashville healthcare management company is expanding and has openings in their Customer Service department!

*Temp to Perm positions*

 

1st shift: must be flexible to work between the hours of 7:00am-7:00pm

(shift length is 8 hours; time of shift may change)

 

 

Summary

Responsible for supporting the prior authorization process by answering incoming telephone calls, and resolving customer questions, complaints and requests.

 

Experience

•2+ years of customer service/telephone experience

 

Qualifications

•High School diploma or equivalent.

•Medical terminology course(s) helpful.

 

Knowledge & Abilities

•Knowledge of medical terminology, health insurance industry

•Ability to speak English fluently enough to be clearly understood over the telephone.

•Use phone system effectively.

•Multitask on a personal computer while conducting telephone conversations.

•Work in a fast-paced call center environment

 

Skills

•Type 3500 keystrokes per hour

•Type 35 wpm

•Bilingual Spanish-English is a plus

 

Job Type: Full-time

 

Salary: $13.00 /hour