Tulsa, OK
Job Title: Customer Service Representative
Location: Tulsa, OK
Schedule: Monday – Friday, 8:00 AM – 5:00 PM
Pay: $17/hr+ Depending on Experience
About Us:
We are a leading aerospace repair station specializing in a wide variety of accessories and components, including antennas, drain masts, leading edge heaters, actuation, and electro-mechanical parts for various aircraft platforms. Our services are designed to reduce costs and improve reliability for operators, with a strong focus on responsive turnaround times, unparalleled customer service, and proven reliability. We are AS9100/9110 certified and offer specialized DER repair programs tailored to our customers’ needs.
Position Overview:
We are seeking a motivated and detail-oriented Customer Service Representative to join our team. This role will primarily involve interacting with customers via email and phone, ensuring their needs are addressed in a timely and professional manner. While aerospace experience is not required, a background in customer service is preferred. This position provides a great opportunity to grow within a dynamic, customer-focused organization.
Key Responsibilities:
- Serve as the main point of contact for customer inquiries via email and phone.
- Provide accurate information regarding our services, products, and repair capabilities.
- Assist customers with the order process, including quotes, tracking, and service-related questions.
- Maintain and update customer records in our system.
- Collaborate with internal teams to ensure customer issues are addressed efficiently.
- Address customer concerns and provide timely solutions, escalating when necessary.
- Manage customer expectations to ensure satisfaction and build long-term relationships.
Qualifications:
- Basic customer service experience preferred.
- Excellent communication skills, both written and verbal.
- Strong organizational skills with the ability to manage multiple tasks.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work independently and as part of a team.
- Strong problem-solving and critical-thinking skills.
- Professional and customer-focused attitude.
Why Join Us?
- Opportunity to grow and develop within a supportive, customer-centric company.
- Professional development and training opportunities.
- A collaborative, fast-paced work environment.
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Qualifications
- High School Diploma
- 1 year previous experience required