Customer Service Rep

Job Title: Customer Service Representative

Location: Tulsa, OK

Schedule: Monday – Friday, 8:00 AM – 5:00 PM

Pay: $17/hr+ Depending on Experience

About Us:

We are a leading aerospace repair station specializing in a wide variety of accessories and components, including antennas, drain masts, leading edge heaters, actuation, and electro-mechanical parts for various aircraft platforms. Our services are designed to reduce costs and improve reliability for operators, with a strong focus on responsive turnaround times, unparalleled customer service, and proven reliability. We are AS9100/9110 certified and offer specialized DER repair programs tailored to our customers’ needs.

Position Overview:

We are seeking a motivated and detail-oriented Customer Service Representative to join our team. This role will primarily involve interacting with customers via email and phone, ensuring their needs are addressed in a timely and professional manner. While aerospace experience is not required, a background in customer service is preferred. This position provides a great opportunity to grow within a dynamic, customer-focused organization.

Key Responsibilities:

• Serve as the main point of contact for customer inquiries via email and phone.
• Provide accurate information regarding our services, products, and repair capabilities.
• Assist customers with the order process, including quotes, tracking, and service-related questions.
• Maintain and update customer records in our system.
• Collaborate with internal teams to ensure customer issues are addressed efficiently.
• Address customer concerns and provide timely solutions, escalating when necessary.
• Manage customer expectations to ensure satisfaction and build long-term relationships.

Qualifications:

• Basic customer service experience preferred.
• Excellent communication skills, both written and verbal.
• Strong organizational skills with the ability to manage multiple tasks.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to work independently and as part of a team.
• Strong problem-solving and critical-thinking skills.
• Professional and customer-focused attitude.

Why Join Us?

• Opportunity to grow and develop within a supportive, customer-centric company.
• Professional development and training opportunities.
• A collaborative, fast-paced work environment.

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Qualifications

• High School Diploma
• 1 year previous experience required