Medical Customer Service Rep

Answer phones and assist callers, relay messages, schedule appointments and maintain clinical provider schedules, check and distribute incoming faxes, maintain and process patient appointment referrals, process medical records, and maintain supplies & paperwork.

Responsibilities:

• Check and process voice-mail messages
• Answer telephones, screen calls, send messages, and provide information
• Schedule, reschedule, and cancel appointments
• Provide information regarding appointments, locations, testing, and other basic information to patients and visitors by phone
• Collect patient demographic and insurance information by phone
• Send and request medical records by fax or phone
• Maintain and process patient referrals
• Work Referrals Inbox, Patient Service Inbox and Pending Exchange Documents Inbox in Intergy
• Process and/or distribute incoming faxes
• Manage personal financial journal, if applicable
• Perform any other duty assigned by call center manager
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Requirements:

Knowledge of business and medical office procedures

Knowledge of grammar, spelling, and punctuation

Ability to type at least 40 WPM

Ability to operate a computer, printer, copier, and other basic office equipment

Ability to answer telephones in a pleasant and helpful manner

Follow HIPAA guidelines

Education and Experience:

High School Diploma or GED

At least one year of experience working in a medical office preferred

Knowledge of medical terminology desirable

Computer competency

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