Lead Patient Service Rep

Lead Patient Service Representative |Tulsa, OK | Temp-Perm | $18-$19/hour

Monday-Thursday 8am-4:30pm, Friday 8am-2:30pm
 

Overview:

We are seeking a highly motivated and experienced Lead Patient Service Representative to join our growing medical team. The ideal candidate will possess strong administrative and leadership skills, a background in medical office operations, and a passion for delivering excellent customer service. This is a full-time position with a generous PTO package and a comprehensive benefits plan.

Responsibilities:

• Greet and welcome patients in a friendly and professional manner
• Answer incoming calls and route them appropriately
• Monitor and evaluate personnel work performance
• Establish and maintain positive relationships with patients, staff, and physicians
• Provide exceptional customer support throughout the patient experience
• Assist with training front desk staff and ensuring adherence to daily duties
• Handle patient inquiries and service requests efficiently and professionally

Required Skills & Qualifications:

• Strong administrative and organizational skills
• Excellent phone etiquette and communication skills
• Previous experience in a medical office setting
• Familiarity with office management procedures and medical billing
• Ability to maintain and organize patient referrals
• Effective team leadership and staff management abilities
• Previous experience as a front desk representative is required
• Exceptional customer service skills with a patient-first approach
• ATHENA EMR experience is a plus

Benefits:

• Generous Paid Time Off (PTO)
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(k) with Company Matching
• Retirement Plan
• Flexible Spending Account

Qualifications

• At least three years of clinical admin experience