Customer Service Representative

Staff Management Group is seeking a Customer Service Representative for our client in Edison, NJ. Please read the ENTIRE job description and ALL of the job requirements BEFORE applying for this position.

Schedule:

• 1st Shift: 9AM - 6PM

Pay Rate:

• $20 - $21 / hour 

Job Summary:

We are seeking a detail-oriented and logistics-savvy Customer Service Representative (CSR) to manage in-house coordination between the logistics team, customer service department, and channel managers. A key responsibility of this role includes managing order routing in compliance with retailer and carrier-specific routing guides, ensuring all shipments meet service standards and vendor requirements. This is a non-customer-facing role focused on internal communication and operational support within the warehouse environment. 

Job Responsibilities:

• Serve as the primary internal point of contact between the warehouse, logistics, customer service, and channel management teams. 
• Manage and route outbound orders according to customer-specific routing guides and carrier requirements. 
• Review and interpret routing guides to ensure compliance with retailer and distributor expectations (e.g., delivery windows, packaging, labeling). 
• Schedule pickups and coordinate shipping with third-party logistics (3PL) providers and freight carriers. 
• Monitor daily order status and ensure timely and accurate fulfillment across all channels. 
• Communicate proactively with customer service and channel managers regarding order delays, shipment issues, or routing conflicts. 
• Maintain and update shipment data in ERP/WMS systems and ensure records are accurate and up to date. 
• Assist in creating shipping labels, bills of lading (BOLs), and other required logistics documents. 
• Generate and distribute daily/weekly logistics and order fulfillment reports. 
• Support warehouse operations by prioritizing orders based on routing requirements and delivery deadlines.  

Job Requirements:

• At least 3 years of experience in logistics coordination, order fulfillment, or warehouse customer service. 
• Strong understanding of routing guides and vendor compliance processes. 
• Experience with ERP and WMS platforms 
• Excellent written and verbal communication skills. 
• Strong organizational and problem-solving skills with high attention to detail. 
• Proficient in Microsoft Office Suite, particularly Excel and Outlook. 
• Ability to multitask in a fast-paced environment and meet tight deadlines.  

Preferred Skills:

• Familiarity with EDI systems and retailer compliance platforms (e.g., SPS Commerce, RetailLink). 
• Prior experience working with major retail partners (e.g., Walmart, Target, Amazon, etc.). 
• Basic understanding of freight terms (FOB, prepaid, collect) and shipping documentation. 

Additional Information

Staff Management Group is an equal employment opportunity employer, and all qualified applicants will receive consideration for employment without unlawful discrimination based on race, color, creed, national origin, sex, age, disability, marital status, sexual orientation, or citizenship status.

About Staff Management Group: Staff Management Group has over 30 years of experience placing staffing candidates in distribution, manufacturing, production, assembly, and clerical positions. Staff Management Group is one of New Jersey’s leading staffing and recruiting agencies specializing in light industrial and clerical staffing. Come join the team!

#IND1