Customer Service Representative

Staff Management Group is seeking a Customer Service Representative for our client in Edison, NJ. Please read the ENTIRE job description and ALL of the job requirements BEFORE applying for this position.

Schedule:

• 1st Shift: 7:30AM - 4PM
• Monday - Friday

Pay Rate:

• $19 / hour 

Job Summary:

The Customer Service Representative is responsible for processing job orders and providing service in a logistics company.

Job Responsibilities:

• Process and manage job orders accurately within a logistics or warehouse environment.
• Provide customer service support by responding to client inquiries via phone and email in a timely, professional manner.
• Coordinate with internal departments to ensure order fulfillment and resolve any service-related issues.
• Maintain and update customer and order data using Microsoft Excel, Google Sheets, and other office tools.
• Communicate clearly with clients and team members to track shipments and confirm delivery schedules.
• Assist with document preparation, data entry, and tracking tasks related to order processing.
• Monitor workflow to ensure orders are processed according to client specifications and deadlines.
• Multitask effectively in a fast-paced environment while maintaining attention to detail.
• Support other customer service and office operations as needed to ensure smooth day-to-day functions.

Job Requirements:

• Experience in customer service is required
• Prior experience in a warehouse or logistics setting is a plus
• Must be able to process job orders and provide service support in a logistics environment
• Strong communication skills – able to interact professionally with clients and internal teams
• Computer skills required – Microsoft Office Suite (especially Excel), Google Docs/Sheets
• Must be organized, detail-oriented, and able to multitask in a fast-paced environment
• English is a MUST!

Additional Information

Staff Management Group is an equal employment opportunity employer, and all qualified applicants will receive consideration for employment without unlawful discrimination based on race, color, creed, national origin, sex, age, disability, marital status, sexual orientation, or citizenship status.

About Staff Management Group: Staff Management Group has over 30 years of experience placing staffing candidates in distribution, manufacturing, production, assembly, and clerical positions. Staff Management Group is one of New Jersey’s leading staffing and recruiting agencies specializing in light industrial and clerical staffing. Come join the team!

#IND1