Customer Service Representative

Staff Management Group is seeking a Customer Service Representative for our client in Avenel, NJ. Please read the ENTIRE job description and ALL of the job requirements BEFORE applying for this position.

Schedule

• 1st shift: 8:30AM - 5PM

Pay Rate

• $18 / hour

Job Summary

We are seeking a professional and reliable Customer Service Representative to join our team. The ideal candidate will be bilingual in Spanish and English (read and write), have excellent communication skills, and demonstrate strong attention to detail. This role requires someone who can adapt well to change, maintain confidentiality, and work effectively both independently and with others.

Job Responsibilities

• Provide outstanding customer service via phone, email, and in person
• Address customer inquiries, resolve issues, and ensure customer satisfaction
• Maintain accurate records and documentation
• Support internal teams with administrative tasks as needed
• Uphold company policies and handle sensitive information with discretion

Job Requirements 

• MUST be bilingual in English AND Spanish (read and write)
• Excellent verbal and written communication skills
• Strong computer skills, including proficiency in Microsoft Word, Excel, and other standard programs
• Ability to work well with others and in a team-oriented environment
• Comfortable working through change and ambiguity
• Ability to maintain confidentiality and handle sensitive information
• 3 to 5 years of experience in a similar role preferred, but willing to train the right individual

Additional Information

Staff Management Group is an equal employment opportunity employer, and all qualified applicants will receive consideration for employment without unlawful discrimination based on race, color, creed, national origin, sex, age, disability, marital status, sexual orientation, or citizenship status.

About Staff Management Group: Staff Management Group has over 30 years of experience placing staffing candidates in distribution, manufacturing, production, assembly, and clerical positions. Staff Management Group is one of New Jersey’s leading staffing and recruiting agencies specializing in light industrial and clerical staffing. Come join the team!

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