Vernon Hills, IL
The Salem Group is a professional staffing firm with over 30 years of experience in connecting extraordinary people with extraordinary organizations!
We are currently hiring a Customer Solutions Representative. The Customer Solutions Representative provides assistance to our customers regarding problems or situations that they are unable to resolve on their own. The Customer Solutions Representative is essential in creating customer loyalty and repeat business by providing world-class service through quick response times and striving to find satisfactory solutions for every customer.
What will you do as a Customer Solutions Representative?
- Receive and resolve incoming calls, e-mails and web chats directly from customers regarding:
- Requests for return of merchandise
- Damaged or lost shipping claims
- Order status
- Billing or accounts receivable requests
- Rescheduling pick-up of returns
- All other issues that pertain to Customer Service
- Taking ownership of Customer Service Case requests to resolve customer issues
- Follow up with customers regarding issues that cannot be resolved on first call
- Communicating professionally and according to quality standards with customers and account managers regarding situations that arise via phone, e-mail, and web chat.
- Handling escalated customer issues when necessary
- Obtain and evaluate all relevant information to handle inquiries
- Working with team to manage daily workflow so that all inquiries are responded to by close of business
- Backup returns queue
Who qualifies for the Customer Solutions Representative?
- High school diploma or equivalent, Bachelor’s degree preferred
- 1 year of customer contact experience
- 1 year of call center experience, preferred
- Basic computer product knowledge, strong typing and data entry skills
- Excellent written and verbal communication skills with the ability to effectively interact with all stakeholders, especially with customers in pressured situations
- Good organizational skills and ability to multi-task to handle multiple duties at the same time throughout the day.
- Ability to work in a fast-paced environment. This department requires timely resolutions, as customer issues must be resolved quickly and efficiently.
- Background and drug screen required.
What hours will the Customer Solutions Representative work?
- Monday – Friday, 10am-7pm CST
- Hybird opportunity: every Wednesday and every other Tuesday in office
- Full time, 40 hours/week
- Temporary position, 3 months, possible extension
How much will you earn as a Customer Solutions Representative?
- Starting pay is $18/hour, individual pay is determined by job related skills, experience, and relevant education or training.
- Get paid weekly!
- Direct deposit and pay card options available for all Salem employees
Our Benefits!
The Salem Group is proud to offer world-class benefits including:
- Affordable insurance plans
- Paid Sick Leave (where applicable by law)
- Holiday Pay
- Referral Bonuses
- Retention Bonuses
- And more… click here to view our full benefit package: The Salem Group Benefit Summary 2025
Positions are available immediately! Don’t wait to apply!
Ready to learn more? Submit your resume and one of our friendly Staffing Managers will contact you soon!
Want to speed up the process? Text “CSR-VH” to 847-537-7007 and schedule a time to discuss this opening with us.
EEO
The Salem Group provides equal employment opportunity to all qualified employees and applicants for employment without regard to race, color, ancestry, national origin, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, service in the military, or any other category protected by law.
Qualifications
- HS Diploma req, BS/BA pref
- 1 yr CSR, call center pref