Communications Support Specialist

We’re looking for a Communications Support Specialist to help support our client’s infrastructure and customer communication processes. This position is ideal for someone skilled in business analysis, customer service, and communication management. This is a contract and part-time position.

Responsibilities:

• Manage communication processes, including handling escalations and tracking email resolutions.

• Address customer concerns and escalate issues to ensure timely resolution.

• Assist with scheduling community and stakeholder meetings, including one-on-ones.

• Monitor social media alerts and help with customer notification processes.

• Compile and maintain regular reports to update the project team and management.

Requirements:

• Strong written and verbal communication skills with a focus on customer service.

• 2+ years of experience in data analysis using tools like Excel, Access, or SQL Server.

• Ability to quickly learn and apply software functionality and terminology.