Customer Service Manager

A local nonprofit organization is seeking an experienced Customer Service Manager to lead and develop multiple teams within its customer service operations. This role offers an exciting opportunity for a proactive leader with exceptional interpersonal skills and a strong background in managing diverse customer service functions.

Responsibilities:

• Lead, coach, and develop teams across various functions including call centers, billing, and in-person customer service.

• Oversee program development, evaluation, and research initiatives to enhance operational efficiency.

• Manage complex administrative tasks and support strategic initiatives to drive department performance.

• Implement and monitor performance metrics, hiring practices, and continuous improvement efforts.

• Collaborate with cross-functional teams to ensure seamless integration of customer service processes and effective resolution of issues.

Requirements:

• Master’s degree or other post-baccalaureate degree from an accredited institution.

• Proven experience managing or supervising teams of at least 10 people, with demonstrated expertise in hiring and performance development.

• Minimum of 4 years of professional administrative experience in customer service functions (including 1-2 years in a call center, billing, or related role).

If you are a self-motivated leader ready to make an impact, we encourage you to apply and join a team dedicated to operational excellence.