Client Services Rep

We are currently searching for a Client Services Rep to work for a growing company located in New Orleans.

The pay is $18-$19 per hour.

Ideal candidate will be self-motivated, eager to learn, a quick learner, efficient, possess great communication skills, articulate, possess a good attention to detail, flexible, energetic, professional, a good listener, able to think on their own, a problem solver, and driven to succeed.

Duties of the Client Services Rep include but are not limited to:

• Providing great customer service via the phone and/or email

• Identify and assess customers’ needs to achieve satisfaction.

• Managing client accounts

• Provide accurate, valid, and complete information by using the right methods/tools.

• Keep records of customer interactions, process customer accounts and file documents.

• Typing correspondence

• Generating quotes

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Requirements of the Client Services Rep include but are not limited to:

• Bachelor’s Degree in Business or Science related field

• 2+ years of customer service experience

• 2+ years’ experience in office setting preferred.

• Great customer service skills

• Proficient in all Microsoft Excel, Word, and Outlook