Customer Service Representative

Job Title: Customer Service Representative

Location: Atlanta, GA

Position Type: Temp to Hire

Pay: $19.00/hour

Shift: 1^st Shift

Job Description: Preferred Personnel Solutions is seeking to hire Customer Service Representatives for a distribution warehouse located in Lawrenceville!

Qualifications for Customer Service Representatives:

After meeting all of PPS' standard qualifications, Candidate must meet below qualifications:

• 1-2 years of sales/account management experience is required.

• Proficient in Outlook, Microsoft Suite, and internet navigation.

• Detail oriented and the ability to multitask.

• Ability to thrive in a fast-paced, hands-on environment.

• Willing to submit to a drug screening and background check.

Assignment Duties for Customer Service Representatives:

• Provide exceptional customer service to all customers and employees.

• Ensure all communications with customers and team members represent the company’s culture, values, and practices.

• Build sustainable relationships and trust with customer accounts through open and interactive communication.

• Maintain professional relationships with all customers and coworkers.

• Promptly answer phones/emails, maintain e-commerce business, enter orders, quote pricing, provide product information, up-selling, etc.

• Ability to stay organized, follow up, and track results through KPI’s.

• Make outbound phone calls to store managers concerning orders, resolving issues, and building relationships.

• Research and develop product knowledge to assist to educate customers.

• Assist store managers with product knowledge, store orders, status updates, and any other inquiries they may have.

• Enter and maintain orders to ensure orders are shipped in a timely manner.

• Utilize IT and reports to obtain information that will help grow business.

• Performs other duties as assigned by management.

Shift Details: Monday-Friday – 8:30AM-5:30PM

Pay Rate: $19.00/hour

Benefits:

• Full time.

• Weekly pay via Direct Deposit or ATM Card.

• Paid vacations and holidays.

• Health, vision, and dental insurance.

• Referral program.

• More benefits through the client after required hours have been met.

Office Information:

5815 Live Oak Parkway, Suite 2B

Norcross, GA 30093

Phone: 678.737.8210

norcross@preferredpersonnel.com

For any additional questions or to schedule an interview call us today!

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All qualified applicants will receive disability, age, veteran status, or any other status protected by federal, state, or local law consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, and genetics.