Customer Service Associate

We’re looking for a personable and tech-savvy Customer Service Associate to join a technology firm based in the greater Sacramento region. In this front-line role, you’ll handle customer inquiries, resolve issues, and deliver exceptional service in a dynamic, fast-paced setting. The company prides itself on its fun, team-oriented culture and offers generous perks.

Pay ranges from $25.00 to $30.00 per hour, depending on experience. This role requires onsite presence and flexibility to support evening and weekend shifts as needed.

PRIMARY RESPONSIBILITIES:

• Deliver front-line customer support by handling inquiries, managing orders, resolving complaints, and promoting products or services.

• Investigate and solve complex issues using available tools and information while escalating high-priority concerns when needed.

• Utilize computer systems to input, retrieve, and analyze customer data, maintain detailed records, and generate reports for communication.

• Manage administrative tasks including payment processing, shipping and receiving, and continuously seek ways to enhance the customer experience.

SKILLS AND QUALIFICATIONS:

• Demonstrated proficiency in Microsoft Office Suite, especially Excel, with working knowledge of HubSpot.

• Willingness to support operations beyond standard business hours, including weekends and varying shifts.

• Skilled in resolving customer concerns, handling multiple priorities, and investigating issues in high-paced environments.

• Strong communication, analytical, and organizational abilities; thrives in team-oriented, cross-functional, and deadline-driven settings.

• Holds a high school diploma (or equivalent) and brings 3–5 years of experience in communications, customer success, sales, or account management.