SACRAMENTO, CA
We are seeking multiple Customer Service Representatives for our client, a leading employer in the Sacramento region. These roles focus on delivering exceptional customer service to enhance satisfaction, foster loyalty, and drive long-term engagement with the organization. This position offers a pay rate of $20 per hour, with assignments required through the end of September 2025.
Candidates must be available to start immediately!
Call Center is open 7 days a week. Must be available to work either shift and one weekend day.
Two shifts:
10:00am – 6:30pm
9am – 6pm
PRIMARY RESPONSIBILITIES:
Responds to customer inquiries across multiple channels, providing courteous and professional assistance while ensuring one-call resolution whenever possible. Acts as a customer advocate and liaison between the company and its customers.
Research customer concerns, escalates priority issues when necessary, and offers alternative solutions to retain customer satisfaction. Balances adherence to scripts with personalized service while staying within company guidelines.
Supports Customer Relationship Marketing (CRM) efforts, including loyalty program enrollment and updates. Maintains accurate customer records, tracks inquiries, and provides reports to management.
Performs data entry, projects work and maintains compliance with company policies on customer remuneration. Ensures strict adherence to service standards and operational procedures.
SKILLS & QUALIFICATIONS:
Education and Experience: High School Diploma or GED required, with one to two years of customer service experience, preferably in a contact center or retail environment. Familiarity with social media and outbound customer engagement is beneficial.
Technical and Administrative Skills: Strong data entry and computer proficiency in office software applications (spreadsheets, word processing, calendars). Ability to operate office equipment and perform essential mathematical calculations with accuracy.
Customer Service and Communication: Excellent verbal and written communication skills, including grammar, spelling, and punctuation. Demonstrates professionalism in handling customer inquiries, resolving conflicts tactfully, and maintaining positive relationships.
Work Ethic and Adaptability: Maintains composure under pressure, handles multiple tasks efficiently, and adapts to shifting priorities. Displays strong problem-solving skills, commitment to company values, and willingness to meet performance benchmarks.