Customer Service Representative

We are seeking three Customer Service Representatives for our client, a leading employer in the Sacramento region. These roles focus on delivering exceptional customer service to enhance satisfaction, foster loyalty, and drive long-term engagement with the organization. This position offers a salary of $20 per hour, with assignments required through the end of September 2025.

Candidates must be available to start immediately!

Call Center is open 7 days a week.  Must be available to work one weekend day.

Two shifts:

• 10am – 7pm
• 9am – 6pm

PRIMARY RESPONSIBILITIES:

• Responds to customer inquiries across multiple channels, providing courteous and professional assistance while ensuring one-call resolution whenever possible. Acts as a customer advocate and liaison between the company and its customers.
• Research customer concerns, escalates priority issues when necessary, and offers alternative solutions to retain customer satisfaction. Balances adherence to scripts with personalized service while staying within company guidelines.
• Supports Customer Relationship Marketing (CRM) efforts, including loyalty program enrollment and updates. Maintains accurate customer records, tracks inquiries, and provides reports to management.
• Performs data entry, projects work and maintains compliance with company policies on customer remuneration. Ensures strict adherence to service standards and operational procedures.

SKILLS & QUALIFICATIONS:   

• Education and Experience: High School Diploma or GED required, with one to two years of customer service experience, preferably in a contact center or retail environment. Familiarity with social media and outbound customer engagement is beneficial.
• Technical and Administrative Skills: Strong data entry and computer proficiency in office software applications (spreadsheets, word processing, calendars). Ability to operate office equipment and perform essential mathematical calculations with accuracy.
• Customer Service and Communication: Excellent verbal and written communication skills, including grammar, spelling, and punctuation. Demonstrates professionalism in handling customer inquiries, resolving conflicts tactfully, and maintaining positive relationships.
• Work Ethic and Adaptability: Maintains composure under pressure, handles multiple tasks efficiently, and adapts to shifting priorities. Displays strong problem-solving skills, commitment to company values, and willingness to meet performance benchmarks.