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Customer Service Representative

SACRAMENTO, CA

Order: 1700088
TempToFT

We are recruiting for a Customer Service Representative to join a rapidly growing healthcare organization in Sacramento. This is a contract to hire opportunity! The Customer Service Representative provides first point of contact customer service for patient inquiries regarding appointments, medication refills, referrals, and eligibility. 100% onsite, M-F, 8am-5pm. Pay: $20-$21 DOE.  

The qualified candidate will have a minimum of one year experience as a medical receptionist or a in a healthcare call center, strong technical skills, and excellent customer service.

RESPONSIBILITIES:

  • Acts as first point of contact for incoming customer inquiries and requests by email, phone, and web portal channels. 

  • Takes messages and routes calls as is appropriate. 

  • Understands the organization and helps navigate patients through the processes.

  • Determines client and patient eligibility.

  • Facilitates new patient registration, schedules patient appointments, and follows up with reminders for upcoming appointments. 

  • Performs additional tasks as assigned.


SKILLS & QUALIFICATIONS:

  • Minimum 1 year experience in a medical front receptionist or healthcare call center setting.

  • High School Diploma or equivalent required. 

  • Excellent customer service and communication skills. 

  • Ability to repetitively answer a high volume of daily phone calls.

  • Bilingual in Spanish is a plus.

  • Computer literacy, including Word and Excel; database software and EHR experience a plus. 

  • Proficiency with MS Office and computer systems.

  • Ability to pass a background check and drug screen.