SACRAMENTO, CA
We are recruiting for a Customer Service Representative to join a rapidly growing healthcare organization in Sacramento. This is a contract to hire opportunity! The Customer Service Representative provides first point of contact customer service for patient inquiries regarding appointments, medication refills, referrals, and eligibility. 100% onsite, M-F, 8am-5pm. Pay: $20-$21 DOE.
The qualified candidate will have a minimum of one year experience as a medical receptionist or a in a healthcare call center, strong technical skills, and excellent customer service.
RESPONSIBILITIES:
Acts as first point of contact for incoming customer inquiries and requests by email, phone, and web portal channels.
Takes messages and routes calls as is appropriate.
Understands the organization and helps navigate patients through the processes.
Determines client and patient eligibility.
Facilitates new patient registration, schedules patient appointments, and follows up with reminders for upcoming appointments.
Performs additional tasks as assigned.
SKILLS & QUALIFICATIONS:
Minimum 1 year experience in a medical front receptionist or healthcare call center setting.
High School Diploma or equivalent required.
Excellent customer service and communication skills.
Ability to repetitively answer a high volume of daily phone calls.
Bilingual in Spanish is a plus.
Computer literacy, including Word and Excel; database software and EHR experience a plus.
Proficiency with MS Office and computer systems.
Ability to pass a background check and drug screen.