PORTLAND, OR
Are you passionate about music and the performing arts industry? If so, this is your opportunity!
LOCATION: Portland, OR
SALARY: $20 per hour
SCHEDULE: Temporary Full-Time Position, 10 am – 6 pm, a flexible schedule, with some weekends.
INDUSTRY: Performing Arts
THE ROLE
The Customer Service Representative will provide exceptional customer service and support ticketing operations.
PRIMARY RESPONSIBILITIES
• Manage the Tessitura ticketing system.
• Update and alter accounts, including processing ticket exchanges, payments, and adding/removing options.
• Maintain knowledge of concert event details, ticket types, pricing, and hall section maps.
• Look up and sell tickets for events on new and existing accounts.
• Sell tickets for concerts, including weekday, evening, and weekend shifts as needed.
• Handle incoming calls and assist patrons and staff with questions and information in a friendly and efficient manner.
• Assist with concert preparations, such as printing will-call tickets, updating seating reports, processing online orders, and managing last-minute seat changes.
• Assemble ticket packets and handle other mailings as needed.
SKILLS AND MUST-HAVES
• Proficiency with ticketing systems, particularly Tessitura, is preferred.
• Strong customer service skills and the ability to handle phone inquiries.
• Familiarity with ticket sales processes and general office policies.
• Ability to sit, use hands, reach, and communicate effectively.
• Occasionally required to stand, walk, and lift or move up to 10 pounds.
THE COMPANY
Our organization is passionate about adventurous programming, inspiring collaborations, and connecting lives through music. Each performance sparks conversations, bridges art forms, and moves music forward.
Diversity, Equity, and Inclusion Statement
NW Staffing Resources is proud to be an equal opportunity employer. We strive to reach diverse talent that represents the communities we serve and are committed to promoting inclusive work environments free from discrimination, harassment, and intolerance. Come join a team where individuality is valued and supported. All qualified applicants are strongly encouraged to apply.
This position is offered through the Portland Branch of NW Staffing Resources. When applying through nwstaffing.com, please click “Apply Here” and select the Portland Branch for immediate consideration. Or contact our office directly at 503.242.0611 to speak with a Recruiter.
For more information regarding our company and employee benefits please click on the links below.