Technical Support Specialist

Technical Support Specialist

This role offers a dynamic environment where you can apply and expand your technical skills while solving complex problems and working independently. With plenty of opportunities for growth, hands-on experience, and a collaborative team atmosphere, you'll be empowered to enhance your expertise and make a real impact.

 

WHY YOU’LL LOVE THIS ROLE

• Skill Development: You'll get to apply and expand your strong technical skills across a variety of devices, from computers to printers and phones, while communicating effectively with a diverse range of employees and clients.
• Problem-Solving: This role allows you to solve complex technical problems, choose the best tools and procedures, and make impactful decisions while maintaining efficiency and precision.
• Independence & Responsibility: Enjoy the flexibility of working independently, with minimal supervision, while having the chance to take on tasks that require initiative and responsibility.
• Growth Opportunities: With your existing certifications like MCP or CompTIA A+, this role will help you build even more expertise, especially with tools like ConnectWise and RMM, providing opportunities for career growth and professional development.
• Variety & Hands-On Work: If you enjoy working with hardware, performing troubleshooting, and deploying equipment, this role offers plenty of variety and hands-on experience, keeping things fresh and engaging every day.
• Supportive Environment: Work in a collaborative setting where you’ll contribute to team success, learn from others, and be empowered to resolve technical issues with confidence.

LOCATION: Beaverton, OR

SALARY: $21.63-26.44/hr. DOE

SCHEDULE: Full-Time, 8-5pm, on-site

KEY RESPONSIBILITIES 

• Service & Issue Management: Answer and prioritize service requests, resolve issues (remote access, printing, network connectivity), and collaborate with vendors and team members to troubleshoot problems.
• System Management & Security: Manage data security, upgrade systems, address breaches, and assist with server management, including troubleshooting and rebooting.
• Software, Documentation & Support: Test and deploy new software, maintain accurate logs via ticketing systems, and provide password management and data restoration support.

WHAT WE’RE LOOKING FOR 

• Minimum 2 years of direct, hands-on IT support (in-person, phone, or remote), resolving issues independently and managing multiple daily requests in a helpdesk or MSP environment.
• Proficient with Windows OS, laptops, printers, and basic networking; experienced using RMM tools (e.g., ConnectWise, TeamViewer) and diagnostic utilities like Command Prompt, Device Manager, and Event Viewer.
• Skilled in managing users in Active Directory and Microsoft 365, including account setup, password resets, permission changes, and mailbox support.
• Strong English communication skills (written and verbal), able to clearly support non-technical users; professional and customer-focused demeanor.
• Experienced with ticketing systems such as ConnectWise, Autotask, Zendesk, or ServiceNow, with the ability to fully manage tickets from logging to resolution.
• High school diploma or GED required; MCP or CompTIA A+ preferred. Must be able to work independently, handle equipment, maintain confidentiality, and have reliable transportation.

PHYSICAL REQUIREMENTS: 

• Ability to lift and move equipment: Occasionally lift up to 50 pounds and up to 25 pounds several times a week when moving or deploying computer/networking equipment.
• Extended periods of sitting or standing: Ability to sit or stand at a desk for the full shift, as needed.
• Manual dexterity: Ability to bend, flex, grip, reach, lift, pull, and extend the neck, particularly during hardware deployments or troubleshooting.
• Physical stamina: Ability to perform physical tasks such as troubleshooting hardware, handling server equipment, and assisting with server management.

DIVERSITY, EQUITY, AND INCLUSION STATEMENT
 We are committed to fostering an inclusive workplace that welcomes diverse candidates. All qualified applicants will be considered regardless of background, identity, or status.

This position is offered through the Beaverton Branch of NW Staffing Resources. When applying through nwstaffing.com, please click “Apply Here” and select the Beaverton Branch for immediate consideration. Or contact our office directly at 503-643-7574 to speak with a Recruiter.

Job ID# 138761