HYDE PARK, UT
Consumer Experience Representative | Logan, UT
Are you skilled in Consumer Experience & Customer Support? Nexeo HR is looking for a Consumer Experience Representative to join the team of our esteemed partner in Logan, UT.
This is an exciting opportunity for individuals with experience in customer service and product support who thrive in a fast-paced environment. In this role, you will serve as the primary point of contact for consumers, assist with product inquiries, troubleshoot technical issues, and manage the full order process from start to finish.
If you're detail-oriented, adaptable, and eager to contribute, we’d love to hear from you. Apply today and become a valued part of our growing team!
Responsibilities
• Serve as primary responder to incoming consumer calls.
• Return all consumer calls and emails within 24 hours.
• Enter and manage customer orders with 100% accuracy.
• Coordinate consumer returns and generate return shipping documentation.
• Communicate sales order changes to all appropriate departments.
• Develop and maintain positive relations with consumers and internal staff.
• Present information effectively and respond to questions from management and team members.
• Maintain excellent service standards for all consumers and sales representatives.
• Demonstrate initiative and problem-solving skills.
• Troubleshoot consumer product issues and provide technical expertise.
Qualifications
• Minimum 2 years of customer service experience.
• Ability to type 35–40 WPM.
• Technically inclined; able to disassemble/reassemble top-selling products within 3 months.
• Energetic and confident phone skills.
• Strong service focus and problem-solving skills.
• Self-starter with consistent attendance and reliability.
• Excellent verbal, written, and interpersonal communication skills.
• Strong time management, multitasking, and collaborative team skills.
• Ability to lift 25 lbs unassisted and work in a standard office/warehouse environment.
Pay
$16.50 Per Hour
Schedule
Day Shift | Monday – Friday | 8:00 AM – 5:00 PM
(First day begins at 9:00 AM)
Nexeo Benefits
• Medical, Dental, Vision, Limited Life, Short-Term Disability.
• Refer a Friend Bonus | Other Financial Incentives (Bonuses).
• Weekly Pay | Direct Deposit | Rapid Pay Card.
• Hassle-Free Job Search: A Nexeo Recruiter is always available to assist you.
Questions?
Call or Text our office today!
With 100+ jobs available, we're sure to find a job for you.
1476 North Main Street
North Logan, Utah 84341
(P) (435) 363-9263
Nexeo provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, or genetics. In addition to federal law requirements, Nexeo complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Nexeo expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
?Consumer Experience Representative | Customer Support Specialist | Customer Service Expert | Product Support Representative | Technical Troubleshooting | Consumer Relations | Order Processing | Call Center Support | Email & Chat Support | Customer Satisfaction | Problem-Solving | Outdoor Products Knowledge | Vista Outdoor Brands | Attention to Detail | Fast-Paced Environment
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