Inbound Customer Service Representative

Nexeo is looking for a proactive and client-centered Inbound Customer Service Representative for a long-term position in Salt Lake City, UT. Qualified candidates will have up to 1 year of customer service experience, excellent organizational skills and the ability to work in a fast-paced environment. Take the next step in your career with Nexeo and apply today!

Responsibilities

• Engage with customers and address inquiries with clarity and professionalism.

• Handle inbound calls to answer questions and provide guidance on products and equipment.

• Utilize soft skills such as active listening and practicing empathy to provide exceptional customer service.

• Record and update information on customer interactions, inquiries, complaints, and resolutions in the system.

• Follow up on inquiries to ensure customer satisfaction and a positive experience.

• Stay informed on products, services, and policies to provide accurate information to customers.

Qualifications

• Up to 1 year of customer service experience preferred.

• Excellent communication and problem-soling skills.

• Computer knowledge and ability to learn new web-based software.

• Must be efficient with a ten-key and multi-line telephone system.

• Perfect attendance is required.

• Can type 25 WPM.

Pay

$15.50 - $16.25 Per Hour | DOE

Schedule

Day Shift | 8:00 AM - 6:30 PM | Wednesday - Saturday

Day Shift | 8:00 AM - 4:30 PM | Monday - Friday | Saturday rotation every 3rd week

Nexeo Benefits

• Refer a Friend Bonus | Other financial incentives (bonuses).

• Weekly Pay | Direct deposit | Rapid pay card options.

• Employee of the Month recognition.

• Hassle-Free Job Search: A dedicated Nexeo recruiter will assist you throughout your job search.

Questions?

Call or text our office today!

With over 100 job opportunities available, we are confident we can find the right position for you.

1745 W 7800 S, West Jordan, Utah 84088

(P) (801) 305-1300

Nexeo provides equal employment opportunities (EEO) to all employees and applicants for employment, without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, or genetics. Nexeo complies with all applicable federal, state, and local laws governing nondiscrimination in employment across all of its locations. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Nexeo expressly prohibits workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

Customer Support | Problem Resolution | Inbound Calls | Active Listening | Customer Satisfaction | Communication Skills | Product Knowledge | Technical Troubleshooting | Documentation and Records | Multitasking | Time Management | Professionalism | Empathy | Conflict Resolution | Data Entry | Attention to Detail | Team Collaboration | Adaptability | Service Orientation | CRM Software |

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