Denver, CO
Nexeo HR is seeking a professional, detail orientated individual for a Data Center Customer Operations Technician I job in the Denver, CO area. Are you looking to join a fun team of mission critical workers in an exciting industry? Come and work with us and deliver first-class service to our data center customers!
Responsibilities
• Process customer requests for remote hands assistance via email protocol in a timely manner.
• Install, test, and modify cross connects per LOA’s and ensure proper cable management of; coax, fiber, twisted pair copper, and intra-building cross connects.
• Work directly with colocation customers to isolate and troubleshoot issues as necessary.
• Layer 1 cable testing, including light testing, continuity – Transmit/Receive, DB Loss Level, head-to-head testing.
• Thoroughly document all work in support of customer requests and execution of installation tasks, utilizing internal systems.
• Perform and complete remote hands work orders to process cross connects, mine cables without disrupting services to any other existing data cabling on facility ladder rack or fiber trough.
• Prioritize and resolve trouble tickets efficiently. Troubleshoot technical issues by identifying and repairing any problems quickly. Cable termination and testing, and maintenance work.
• Perform and execute installation/de-installation projects that would include the racking and stacking, dressing cabling and labeling. Perform cross connect audits.
• Participate in cage demolition which requires work with ladders and various hand tools to remove cage infrastructure.
• Assist customers with shipping and receiving equipment. Help maintain inventory and equipment management.
• Label all equipment per established procedures and help solidify best practices for teamwork efficiency.
• Perform additional/other duties as assigned such as (but not limited to): assisting with physical security (monitoring and controlling access to the data center), cleanliness and appearance of rooms (including physical clean-up) and shipping/receiving duties.
• Technicians will acquire specific job skills and learn company procedures to complete tasks and assignments.
Qualifications
• Basic knowledge of fundamentals/best practices of cabling media types. Technical experience in an IT environment preferred. IT certification desired.
• Understanding of all OSI layers, TCP/IP model and associated protocols such as DNS is desired.
• Demonstrates the ability to effectively troubleshoot Layer 1-3 issues (physical, data link and network layers). An understanding of TIA/EIA-568 and IEEE 802.3 Ethernet fundamentals is desired.
• Computer competency in Microsoft Office including Outlook & Excel, also database software, and mobile app use.
• 2 years of experience in facilities/telecom industry preferred.
• Pass background check and security screening, provide professional references.
• Ability to climb, stoop, kneel, and climb ladders when needed. Lifting equipment required up to and more than 50lbs.
• Comfortable in a fast-paced environment with urgent requests and changing priorities.
• Good problem-solving skills, ability to communicate well with customers and coworkers. Provide great customer service with a positive attitude and effective communication.
• Quick learner who can handle critical issues as they arise and ability to multi-task job duties.
• Strong work ethic and desire to be part of a team.
• High School Diploma or greater.
Pay
$25.00 - $30.00 Per Hour
Schedule
Day Shift | Monday – Friday | 8:00am – 5:00pm |
Must be able to work outside normal business hours according to business needs i.e. technician rotation schedule, weekends, nights, holidays and on call.
Nexeo Benefits
• Medical, Dental, Vision, Limited Life, Short-Term Disability.
• Refer a Friend Bonus | Other Financial Incentives (Bonuses).
• Weekly Pay | Direct Deposit | Rapid Pay Card.
• Employee of the Month.
• Hassle-Free Job Search: A Nexeo Recruiter is always available to assist you.
Questions?
Call or text our office today!
With 100+ jobs available, we're sure to find a job for you.
(P) (801) 877-5439
Nexeo provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, or genetics. In addition to federal law requirements, Nexeo complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Nexeo expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
Data Center Engineering Tech 1 | Customer Data Technician | Data Systems Technician | Data and Customer Service | Data Center Engineer Jobs Near Me | Customer Operations | MMR Technician | Technical Troubleshooting | Data Jobs in Denver, CO | Statistical Assistant |
INDEN