Intermodal Support/Customer Service Clerk

Job Description

• Able to read and understand GBL

• Understands the various codes of freight

• Knowledge of unloading papers, loading papers, order of drivers

• Able to put a load together- inbound or outbound and provide driver with a quote

• Able to use the various computer programs: PC Miller, Web application and Internet truck stop

• Able to maintain board with freight in proper slots

• Able to read a liftvan/box

• Able to quote rates to customers

• Understand stamp on all LTL / L-B paperwork not dispatched by

• Understand sending settlement / email of what to bill

• Understands rates

• Understand splits cards

• Understands billing on cards – various charges LH / FS /CCSur / NESur/ Ohio Sur/ Pier

• Understands paying drivers percentages / entering shipments in Web application

• Understands paying drivers for Airport – BWI cargo

• Understand paying driver’s pier from pier paperwork not from cards.

• Knows how to complete reports for management (i.e.: settlements in progress and 5 day report)

• Able to set up loads with load brokers and make sure we have approved them for hauling

• Keeps up with driver locations

• Seeks freight for loads- communicating with agents, carriers and other port agents

• Understands our status in the industry and our customer base

• Adheres to policy of always be respectful to drivers and having honest communication with drivers

• May be asked to fill other desk during absence of team member

• Understands and has a working relationship with Intermodal dept. for inbound container pickup and over the road trucking.

• Other duties as assigned.

• Attendance & Punctuality very important.

EXPERIENCE

• Required: Minimum 3-4 years’ experience in the transportation industry

• Preferred: Two or more years’ experience as a Dispatcher in an equivalent operation