CA
Service Manager
Location: San Diego, CA
Compensation: $80,000–$110,000 base salary (DOE)
Summary
Lead our clients Service Department to profitable growth by owning strategy, operations, and team performance. You’ll drive revenue and margin, elevate customer satisfaction, ensure safety compliance, and develop a high-performing technician and dispatcher team. This role blends leadership, field presence, process improvement, and customer engagement.
What You’ll Do
Own the department
- Full P&L ownership for the Service Department; build plans to hit revenue, margin, and labor-utilization targets.
- Set standards, SOPs, and service workflows; continuously refine for speed, quality, and cost.
Protect people & brand
- Champion safety and OSHA compliance; lead toolbox talks, audits, and corrective actions.
- Personally handle escalations and key customer issues; conduct field visits to resolve problems and safeguard CSAT/NPS.
Grow the business
- Lead outside sales and customer targeting across the San Diego market; build and maintain key accounts.
- Oversee bids/estimates and refine pricing/controls to improve close rates and gross margin.
- Own Service advertising and social media campaigns to generate qualified demand.
Develop the team
- Recruit, interview, and select service talent (techs, leads, dispatch/admin).
- Ride-alongs/field coaching to improve technical communication, professionalism, and ethical upselling.
- Run weekly cross-office Service meetings (virtual or onsite) covering pipeline, training, promos, KPIs, and safety.
Operate with discipline
- Use ServiceTitan for scheduling, KPIs, and job costing; partner with accounting on Sage 100 Contractor.
- Report weekly on revenue, margin, callbacks, response times, conversion, and customer satisfaction.
Other duties
- Support Executive Management on special projects as needed.
What You’ll Bring
- 2+ years of people-management experience in service operations (construction, mechanical, plumbing, HVAC, electrical, or similar).
- Proven results improving revenue, gross margin, and customer satisfaction while enforcing safety standards.
- Strong ER & coaching skills; can set expectations, give feedback, and build accountability.
- Excellent communicator—clear, tactful, and professional with customers and technicians.
- High integrity with the ability to handle confidential information.
- Advanced computer skills; proficiency with Microsoft Office, ServiceTitan, and Sage 100 Contractor (or similar).
- Solid understanding of OSHA and construction/job-site safety requirements.
- Valid driver’s license; ability to conduct regular field visits across the San Diego area.
Nice to Have
- Experience scaling a multi-office service team.
- Process improvement/lean mindset; comfort building SOPs and KPI dashboards.
- Local San Diego market knowledge and existing trade relationships.
Work Environment
- Office + field mix; occasional early/late hours to support urgent customer needs.
- Regular travel between two local offices and customer sites.
Commitment to Diversity: As an equal opportunity employer committed to meeting the needs of a multi-generational and multicultural workforce, Key Staffing recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners.
If this position caught your eye, send us your resume! For best consideration, include the job title and source where you found this position in the subject line of your email to cbalz@hirekeystaff.com.