ELK GROVE VLG, IL
NOW HIRING: Customer Service Representative
?? Elk Grove Village, IL | Direct Hire
We’re looking for a driven and detail-oriented Customer Service Representative to join one of our valued client's team. This full-time, onsite position plays a critical role in managing customer relationships, coordinating orders, and ensuring exceptional service from start to finish. If you're proactive, organized, and thrive in a fast-paced environment, this could be your next big opportunity!
Key Responsibilities of the Customer Service role:
Serve as the main point of contact for customer inquiries, providing timely and accurate updates on orders, products, and lead times.
Process and revise customer orders, including tracking and expediting as needed.
Manage Blanket Orders and Stocking Agreements.
Coordinate with external processors to ensure delivery deadlines are met.
Communicate order status and changes with key customers.
Collaborate with internal teams (sales, finance, production, and operations) to support successful outcomes.
Monitor and maintain schedules to ensure production aligns with delivery goals.
Troubleshoot and resolve customer concerns effectively and professionally.
Support the sales team with quote requests and invoicing updates.
Provide admin support to sales, marketing, and production teams as needed.
What You Bring to the Customer Service role:
High School Diploma required; Associate or Bachelor’s degree preferred.
Minimum 3 years’ experience in customer service within a manufacturing environment.
Experience with ERP systems (Global Shop preferred).
Understanding of basic manufacturing processes and blueprint reading (or willingness to learn).
Strong organizational, communication, and problem-solving skills.
Proficient with Microsoft Office and general computer literacy.
Knowledge of spring or wire forming products and/or metals industry experience is a big plus.
Willingness to travel to customer sites occasionally.
Schedule & Pay:
Full-time | Onsite
Annual Salary: $50,000 – $60,000 (based on experience)
Benefits:
Medical, Dental, and Vision Insurance (effective after 90 days)
401(k) with match + Profit Sharing
Life Insurance
Short- and Long-Term Disability
Paid Holidays & Vacation Time
?? Apply today or email your resume to Recruiting@theaceconsultinggroup.com to learn more.
?? Equal Opportunity Employer Statement
The Ace Consulting Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Although applicants may not be working directly for The Ace Consulting Group (if this is a direct hire opportunity), we partner with clients who share the same hiring initiatives as us.
Qualifications
- High School Diploma
- 3 years of experience