Customer Service Representative

Minutemen Direct has a direct hire opening for a Customer Service Representative for a full service commercial printer. Prefer to have printing industry background. Schedule is Monday-Friday 7:30a-4p or 8:30a-5p. Pay is $55---$60K range. CSR will serve as a crucial link between clients, sales, and production teams to ensure a smooth execution from quote to delivery.

Responsibilities:

• Serve as the primary point of contact for client inquiries via phone, email, and in-person visits, providing timely and accurate information.
• Works closely with sales and clients and monitors job from start to finish.
• Process customer orders, prepare estimates and quotes, and ensure all specifications are accurate.
• Prepare orders for Production and presents orders to Production Manager during daily production meetings.
• Coordinate project details and timelines with design, pre-press, and production departments to meet deadlines.
• Review artwork files, send proofs to customers, and obtain necessary approvals.
• Manage billing for orders, place purchase orders with outside vendors for specialized services, and handle shipping logistics.
• Proactively follow up on production activity and resolve any customer complaints or issues promptly and satisfactorily.
• Maintain accurate customer records and job information within our CRM and order management systems.

Qualifications:

• Minimum of 2-4 years of customer service experience, preferably within the printing or related manufacturing industry.
• Toxicity screen and background check
• Knowledge of printing processes and terminology (offset, digital, large format, binding, etc.) is highly preferred.
• Proficiency in Microsoft Office Suite and experience with order management or ERP systems. Experience with Adobe Creative Suite (Acrobat, InDesign, Photoshop) for reviewing proofs is a plus.
• Exceptional written and verbal communication, problem-solving, and interpersonal skills.
• Strong attention to detail, highly organized, and the ability to manage and prioritize multiple tasks in a fast-paced environment.
• A positive attitude, self-motivation, and a commitment to ensuring customer satisfaction.

Please send resumes to jadams@minutemendirect.com or call (812) 920-4440 to discuss opportunity.

Minutemen Staffing provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

HSD