WESTLAKE, OH
Order: 245146
$18 - $22 Per Hour
A Shift Lead is responsible for overseeing daily operations, managing team performance, and ensuring high levels of customer service during their shift.
Key Responsibilities
- Team Supervision: Shift Leads manage and coordinate the activities of team members during their shift, ensuring that tasks are completed efficiently and effectively.
- Operational Oversight: They are responsible for the overall operations during their shift, which includes monitoring equipment, managing inventory, and ensuring compliance with company policies and safety standards.
- Customer Service: Ensuring outstanding customer service is a primary duty. Shift Leads address customer inquiries, resolve complaints, and ensure that all customers have a positive experience.
- Task Delegation: They delegate tasks to team members based on their skills and the needs of the business, ensuring that all areas are adequately staffed and operational.
- Training and Development: Shift Leads are often involved in training new employees and providing ongoing support and coaching to existing staff to enhance their performance.
- Scheduling: They create and manage staff schedules to ensure adequate coverage during shifts, taking into account employee availability and peak business hours.
- Cash Handling: Shift Leads may be responsible for cash management, including handling cash drops, balancing registers, and preparing cash deposits at the end of their shift.
- Reporting: They report on shift performance, including sales figures and any issues that arose, to upper management, ensuring clear communication between staff and management.
- Conflict Resolution: Shift Leads handle employee disputes and customer issues, acting as a point of contact for resolving conflicts that may arise during their shift.
Skills Required
- Leadership: Strong leadership and interpersonal skills to motivate and guide team members.
- Communication: Excellent communication skills for effective interaction with staff and customers.
- Problem-Solving: Ability to quickly resolve issues and make decisions under pressure.
- Organizational Skills: Strong organizational skills to manage multiple tasks and responsibilities efficiently.
In summary, a Shift Lead plays a crucial role in ensuring smooth operations, maintaining high standards of service, and fostering a positive work environment during their shifts. They are key to the success of the team and the overall business.
Minutemen Staffing provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.