Call and Dispatch Associate

Call and Dispatch Associate (Customer Solutions and Support Center)

Coordinates scheduling and follow-up of technicians to service Printers and Multi Functions Devices as well as the ordering of supplies and parts for those machines. Requests are received via the call center or email, or automatic alerts. Customer service and good communication skills, attention to detail, organization, and a solid understanding of basic MS Office and Outlook use are requirements of this position. Previous call center experience is a plus.

Responsibilities:

• Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude in a high volume environment.

• Receive and dispatch calls and e-mails regarding service and supply requests for copiers, printers, fax machines, and mailing products.

• Create part, service, and supply orders and returns.

• Document maintenance of information in all logs and reports with a keen attention to detail.

• Follow up and escalate on service and supply requests on an ongoing basis.

• Daily interaction with Customers, Service Technicians, Dispatchers, Managers, and Parts Analysts.

• Assist Administration and Billing Department Teams when needed (back-up support).

• Research tracking for time-sensitive packages and shipments.

• Process and approve Invoices for service and supply Sales and Purchase Orders.• Facilitate the shared e-mail boxes.

• Participate in cross-training activities with other Team members.

• Consistently adhere to business procedure guidelines.

• Perform other tasks as assigned by Supervisor or Manager.

Additional Skills:

• Strong interpersonal, written, and oral communication skills.

• Proven analytical and problem solving skills with the ability to make sound and logical judgments.

• Experience working in a team-oriented, collaborative environment.

• Keeps commitments and promises and acts in the best interest of the Company, Customer, and Team.

• Capable of following written instructions and documented procedures.

• Good working knowledge of MS Office including Outlook, Word, and Excel.

• Familiarity working with Windows applications and multiple web-based applications.

This is a 90 day project, and the manager will need people to work 1 of 3 shifts (Hours of operation are from 8:00am to 8:00pm 5 full-time positions will cover various start and end times (for example 8:30-5pm, 10:30-7pm, 11:30-8pm. Flexible hours may be an option during training.)

Other:

• Pay rate - $18.00 per hour

**Temporary position**

**Must be able to pass background check and drug screening.**

Job Type: Temporary

Salary: $18.00 /hour

Required experience:

Call Center: 1 year

Required education:

High school or equivalent