Customer Service Associate I

This position will support the Customer Service and Sales teams by undertaking customer service duties for assigned customers related to repair sales, quotations and orders.  Duties to include but not limited to:  pricing, quoting, purchase order review, order entry, resolving customer hold issues, expediting customer orders, providing weekly status reports to key accounts,  establishing a proactive approach to resolving customer issues, and providing quotes to phone, fax, and email inquiries.

Desired candidate is a self-starter with a customer-friendly approach and a strong work ethic. Must be team oriented, be multi-task capable, have working knowledge of MS Office products, possess good verbal and written communication skills, work efficiently and effectively in a fast-paced environment, maintain a professional demeanor in potentially stressful situations, take a proactive approach to problem identification, and a creative approach to resolution.

Essential Duties and Responsibilities:

• Act as the primary interface between assigned customers and FAA Repair Station to support customer needs and  business objectives.
• Quoting, purchase order review, order entry and maintenance, and resolution of customer issues.
• Maintain files for quotations, orders, contracts and documents for customers.
• Communicate with outside Sales personnel to ensure customer satisfaction.

Education:

• Bachelor’s Degree preferred

Experience:

• 2 Years' Customer Service Representative

Qualifications:

• Proven team player who has demonstrated capabilities in the following areas:  excellent communication, interpersonal skills, well developed problem-solving skills; solid organizational skills; and the demonstrated ability to be self-directed and effectively relate to all levels of an organization.
• Ability to work well under pressure, multi-task and meet deadlines.
• Strong computer skills are a must, to include:  Word and Excel.

Other:

• Hours: 8am - 5pm (OT as needed) Monday-Friday
• Pay rate - 16.61 per hour
• Duration - 4 months
• Full-time temporary position

Must be able to pass background check and drug screening.