Receptionist

Client Services and Health Information Specialist The Client Services and Health Information Specialist is an administrative support employee that is responsible for performing general administrative and clerical support duties, including managing the front office reception and medical records for the agency. The Client Services and Health Information Specialist job description consists of the following major tasks, duties, and responsibilities: ? Greeting Visitors: Welcome guests and clients as they arrive, providing a positive first impression of the organization. ? Managing Phone Calls: Answer and direct incoming calls, taking messages when necessary and ensuring effective communication. ? Administrative Support: Perform various clerical tasks, including scheduling appointments for clients, managing calendars, managing physician schedule, sending and receiving correspondence, maintaining office supplies and other clerical receptionist duties such as filing, photocopying, transcribing and faxing. ? Handling Inquiries: Provide information about services, direct inquiries to appropriate departments, and assist with customer service issues. ? Maintaining Records: Keep accurate records of visitors, appointments, and correspondence, ensuring confidentiality and organization. ? Coordinating Front Desk Activities: Oversee the front desk area, ensuring it is clean, organized, welcoming at all times with all necessary stationery and material (e.g. pens, forms and brochures). ? Assisting with Security: Monitor visitor access and maintain security protocols, reporting any suspicious activity to management. ? Data Collection and Entry: Gather required information for client medical records. Verify the accuracy of this data and enter it into electronic health record (EHR) systems or paper files. ? Data Security and Confidentiality: Protect client data under regulations such as the Health Insurance Portability and Accountability Act (HIPAA). Ensure that only authorized personnel have access to sensitive information. Security of client medical records. ? Quality Assurance: Conduct audits of medical records to ensure completeness and compliance with healthcare regulations. ? Collaboration with Team: To ensure accurate and timely sharing of client information. ? Records Management: Maintain both electronic and paper records, ensuring that all client information is organized and easily retrievable. Processing admission and discharge documents and managing requests for medical records from various parties. ? Compliance with Regulations: Maintain, organize, and secure client health information, ensure accuracy and compliance with state and federal regulations, legal, and ethical standards. Ensure records are accurate and complete.

How to Apply

Qualified applicants should apply in person at 2601 N Elm St Lumberton, NC 28359 or online at www.megaforce.com. For additional information contact our office at 910) 739-0816