Goldsboro, NC
Mega Force Staffing has an immediate opening for an IT Specialist in the Goldsboro area! This role will be responsible for providing tactical management and level 1 support of daily IT Operations and internal business units. This role is part of a team that operates as the primary support for our internal users and encompasses a diverse technology stack that includes logistics, warehouse, and office equipment. This role will report to the IT Director. If you work well in an energizing environment, have excellent communication, administrative, and technical skills, can multi-task under pressure, and are self-motivated…we want you!
Essential Functions
- Address IT support calls and tickets through their support lifecycle
- Performing local & remote support for hardware & various applications
- Setup & troubleshooting for handheld scanners, packing stations, shipping stations, printers, etc
- Workstation setup, installation and configuration
- Monitor servers, backups, and maintenance schedules
- Setup, train, and assist new users (Windows domain, 365, SAP clients, etc)
- Assist Tier 2 support as onsite tech as needed
- Monitor and maintain network operations and security
Preferred Qualifications
- 2 years’ experience with Windows 10/11 in a network environment
- 2 years’ experience working with network technologies (TCP/IP, switches, firewalls, WiFi, etc)
- Working knowledge of LAN, WAN, VPN, Active Directory, Virtualization, RAID, SMTP, SFTP, VOIP, etc.
- Knowledge of hardware including Dell Servers, Windows desktops/laptops, iMacs/MacBooks, routers, printers, NAS, handheld scanners, mobile devices, etc
- Experience with Windows Server 2008, 2012, and 2016 a plus.
- Experience with Microsoft 365, including Exchange Online, a plus.
- Experience with Microsoft SQL a plus.
- Experience working with warehouse technologies in a warehouse environment a huge plus.
Physical Requirements/ADA
- Job requires ability to work in an office environment, primarily on a computer
- Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc
- Consistent timeliness and regular attendance
- Vision requirements: Ability to see information in print and/or electronically
- Position occasionally requires bending, kneeling, reaching and lifting to 50 pounds