Program Manager

The Program Manager works with and reports directly to the CEO while providing a broad variety of support in a small non-profit organization.

Primary Duties

• Point of contact for Salesforce

• Maintain and record all records and reports associated with training and training schedules.

• Generate weekly and monthly reports as needed from Salesforce to review with Director of Training

• Manage Facility Dog Program schedule attendance on training calendars & updating certifications in CJIS

• Coordinate Public Access Training Sessions

Client Relations

• Communicate directly with inquiries, applicants, clients and graduates.

• Point of contact for information concerning applicants, and clients such as verification of records.

• Coordinates via phone or email reminders to trainers and clients with details about training sessions

• Manage training, supplies, and other equipment as needed.

Volunteer Management

• Manage training, Phase 1 and Phase 2 emails as needed

• Oversee volunteers entering data into Salesforce (Phase 1, Phase 2, Applicants, etc.)

• Oversee volunteers entering training reports into Salesforce.

• Coordinates with clients for overdue training reports or any other matters that need attention.

• Recruits and coordinates volunteer support with CEO.

• Manage monthly - Annual Recertifications for all active clients

• Schedule client re-certifications and create certification cards and vests as needed

• Coordinate class set up and equipment as needed, maintain training closet, disinfect tables after each class

Future Programming

• Point person and trainer for volunteers in the Apprentice Training programs while attending 2 year apprentice program as trainer.

• Schedule classes and facilitate trainers’ meetings, as needed.

• Coordinate activities related to the trainer’s responsibilities.

• Works with the CEO to evaluate program progress and make necessary recommendations for the administration of the annual program of action.

• Help to evaluate and update current program outlines for procedures and guidelines for training, clients, volunteers and additional staff as needed.

Attributes:

• Strong communication and interpersonal skills

• Strong organizational skills

• Ideal candidates will have knowledge of Outlook, Word, Excel, Salesforce.

• Good verbal and written communication skills

• MUST BE COMFORTABLE WORKING AROUND ANIMALS (IN OFFICE)