Decatur, IL
Qualifications for position: • High School Diploma or Equivalent. • Bachelor’s Degree in Business or Communications would be ideal but not required. • Ability to provide friendly customer service with strong communication skills. • Computer skills, phone skills, problem solving. • 2+ years’ experience with customer service and/or inside sales. • Experience with inventory control systems. Job Duties: • Assess and address external customer needs by providing stock checks, expedites, technical support, order history-tracking shipments, order entry and product applications/limitations. • Provide support needed to resolve customer complaints and issues including all paperwork and follow up until process is complete. • Act as liaison between outside sales representatives/customers and various plants. Work closely with Planners and Manufacturing Department Heads to provide current information on expedite requests and lead times. • Engage in opportunistic and add-on sales activities. • Carry out additional job responsibilities and duties as required. • This position requires extended use of a phone/headset for up to eight hours per workday.
Qualifications
- Diploma GED Required