Customer Service Rep-Not CC

Order Type : Temp

Mclean County Position Summary The Customer Service Representative (CSR / Clerk) plays a critical role in handling paperwork flow, completing data entry, and in providing excellent customer service within the RDC (regional distribution center). The CSR follows and adheres to the company's standard operating procedures to deliver best-in-class customer service while maintaining a high standard of operational excellence. The CSR is an empowered team member responsible for upholding the culture and values of the company. Essential Duties and Responsibilities Include, but are not limited to, the following: • Manage the inbound and outbound shipments and receipt of all products, materials, and supplies. This includes, but is not limited to, auditing outbound shipments, verifying inventory counts, checking and entering data, and updating and maintaining databases. • Compiles, sorts, and verifies accuracy of data to be entered. • Tracks, traces, and updates the status of incoming and outgoing shipments. • Engages with customers, vendors, drivers, and co-workers with positive, professional, and respectful communication. • Answer phones and respond to customer requests in positive, professional, and respectful manner. • Assign inbound trucks to designated dock doors. • Setup, control and maintain all related files for customer stored materials. • Verify all received documents once materials have been received into all computer systems. • Manage the shipment and receipt of all products, materials, and supplies. • Identify, research, and resolve customer issues using the proper computeroperating systems. • Follow up with customer inquiries not immediately resolved. • Complete call logs and reports. • Collaborates and communicates with logistics technicians / dispatchers, and others involved inthe shipment and receipt of products. • Provides on-the-job training for new employees as required. Education and/or Experience o High School Diploma or GED preferred, or an equivalent combination of education and experience. o 2 plus years of clerical office / customer service experience required; additional education may be substituted for years of work experience. o Prior SAP experience is a plus. o Inventory control experience preferred.