Patient Care Associate – Front Desk

Patient Care Associate – Front Desk
Pay: $14 – $17 per hour (based on experience)

Location: Mobile, AL 36607

About the Role:
We’re looking for a friendly, detail-oriented Patient Care Associate to be the first point of contact for patients and retail customers. In this front-desk role, you’ll coordinate care between patients, doctors, insurance providers, and our team, ensuring a smooth, positive experience from start to finish.

What You’ll Do:

• Greet and assist patients and customers as they enter the facility

• Handle phone calls and transfer to the appropriate care coordinator

• Assist with compression wear fittings, insurance verification, and co-pay/deductible collection

• Manage patient reorder processes, including calls for re-authorizations and re-assessments

• Document patient interactions accurately in charts and verify prescriptions/referrals before dispensing products

• Provide information and assistance with breast pumps, including prescriptions, insurance verification, and product dispensing

• Participate in ongoing online and in-office training

General Responsibilities:

• Engage with walk-in traffic and retail customers

• Answer general customer service inquiries

• Verify insurance coverage for various products as needed

• Assist customers with equipment issues or troubleshooting

Additional Responsibilities:

• Promote teamwork and assist fellow office staff when needed

• Demonstrate timeliness, courtesy, and professionalism with customers

• Represent the company in a positive, professional manner at all times

• Perform other duties within the scope of training as assigned

What We’re Looking For:

• Strong work ethic with an outgoing, enthusiastic personality

• Basic knowledge of Windows, MS Word, Excel, and Internet Explorer

• QuickBooks experience is a plus

• Accurate data entry and detail-oriented approach

• Exceptional telephone etiquette and customer service skills

• Ability to identify patient needs and offer appropriate product options

• Excellent oral and written communication skills

• Team player with a professional demeanor and pleasant attitude

Requirements:

• High school diploma or equivalent

• Minimum of 3 years of office experience

• Knowledge of medical and insurance terminology preferred

• Proficiency in Microsoft Windows, Office, Excel, and Internet Explorer