Customer Support Specialist

LK Jordan is now hiring a Customer Support Specialist for our North Austin client. This is an EIGHT month project.

 Monday-Friday 8am-5pm

100% in the office, located at 183/McNeil

$21.00

Representative in systems, products, and procedures related to subscription services, and acting as the primary point of contact for all subscription-related tasks, including:

• Changes, mergers, consolidations, renewals, and cancellations.

• Subscription-related calls, inquiries, and payment processing (credit cards, POs).

• Ensuring accurate syncing of subscription data with GP and reviewing monthly subscriptions to match with quotes for accuracy.

• Assisting with order entry and approvals for both subscription orders.

• Reviewing upcoming subscriptions, including late subscriptions, across all lists to ensure timely action.

During slower periods in subscription workflow, support Customer Operations (CustOps) by:

• Assisting with general service tasks, including order entry, RMA, approvals, and other CustOps responsibilities.

• Jumping in on team-wide initiatives or coverage needs.

To succeed, you'll need:

• 3-5 years of customer service or sales experience.

• Ability to thrive in a fast-paced environment.

• Excellent interpersonal and multitasking skills.

• Knowledge of Salesforce is a plus.

• Strong oral and written communication skills.

Key Responsibilities:

• Handling orders, quotes, and order status inquiries.

• Creating and revising quotes and sales orders.

• Resolving customer issues and discrepancies.

• Resolving order, shipping, and invoicing discrepancies.

• Processing quotes and sales orders for RMAs.

• Handling unit billing cases.

• Ensuring correct billing information for smooth transactions.

• Modifying subscriptions and billing.

• Researching accounts and contacting customers as needed.

• Participating in operations meetings.

• Resolving address and parts issues.

• Notifying production team of urgent orders.

• Maintaining part numbers and customer address records.

To apply please email resume to yoany.torres@lkjordan.com

Call Yoany at 512-342-0302

LKJordan is an Equal Opportunity Employer