Customer Service Representative

Order Type : Direct Hire

Position Overview: Our Client is looking for an experienced Customer Service Representative that has over 10 years of experience in-office. This is a Direct-Hire role! Our client offers a stable, well-structured work environment with a strong team culture, and they are looking for a committed individual who is seeking long-term career growth. This is an excellent opportunity to join a respected organization that values professionalism, reliability, and strong communication. Responsibilities: Answer and route incoming calls with professionalism and a friendly demeanor. Assist customers by providing accurate information, resolving concerns, and maintaining strong follow-up communication. Update and manage customer accounts, documentation, and internal records. Support the team with administrative tasks as needed. Learn and navigate company-specific software, Microsoft Office, and other digital tools. Collaborate closely with team members to maintain a cohesive and supportive work environment. Requirements: Minimum of 10 years of documented experience working in a professional office setting. Must be able to work on-site. Excellent verbal communication skills; pleasant and well-spoken on the phone. Strong ability to learn new systems, software, and workflows. Dependable, adaptable, and open to direction and training. Ability to integrate well into our company culture and work collaboratively. Strong organizational skills with a commitment to timely follow-up. Long-term mindset and willingness to grow within one company.