IT Help Desk, Fully Onsite

**No C2C, third parties or sponsorships available for this opportunity**

Our client, located in Trenton, NJ, is seeking a Help Desk Specialist to join their team.

**This position is fully onsite; only candidates who can commute to Trenton, NJ will be considered for this role.**

This is a full-time, 1-year position.

Schedule: Monday through Friday, 8:00AM-4:00PM

Pay Rate: $23/hr.

Responsibilities:

• Assist internal and external users’ login into systems and provide resource access.
• Provide technical assistance to data processing personnel and end-users on technical problems dealing with operating systems, computers, utilities, hardware, and all related desktop applications.
• Install and maintain supported proprietary desktop software packages and hardware. Monitor systems for errors and work with vendors to upgrade and install software and hardware products.
• Plan, configure, and troubleshoot networked devices including printers, desktops, laptops, scanners, and fobs.
• Support conference room computer equipment, video, and connectivity solutions.
• Provide training on hardware and software products for online meetings and conference calls.
• Maintain accurate and up to date problem tickets, computer hardware and software inventory, documentation, procedures, and run books.
• Utilize KACE Helpdesk System to create, track, and complete help desk trouble tickets.

Requirements:

• 3 years of experience providing help desk and AV support required.
• Ability to work fully onsite in Trenton, NJ required.
• Strong verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Ability to work independently and manage multiple tasks effectively.