Administrative & Customer Support Specialist

Our client in West Berlin is seeking an Administrative & Customer Support Specialist to join their team. This is a full-time, DIRECT HIRE position paying $20.00-$25.00/hr based on experience.

Key Responsibilities:

•    Provide comprehensive administrative support to the team, ensuring smooth office operations.

•    Answer customer calls and inquiries with a professional and helpful attitude.

•    Assist with building and maintaining food menus, ensuring accuracy of item descriptions, modifiers, and pricing.

•    Support customers with troubleshooting and technical issues related to POS systems and online menu platforms.

•    Manage and organize office communications, ensuring that all documentation is accurate and up to date.

•    Ensure timely follow-up on customer requests, ensuring no issues are left unresolved.

•    Help streamline processes and ensure efficient workflow across the office.

•    Handle and process customer orders, payment issues, and follow-up communications as needed.

•    Assist with credit card processing-related issues, ensuring smooth and secure transactions for customers.

•    Adapt quickly to changing priorities and new tasks while maintaining efficiency and accuracy.

•    Ensure prompt arrival each day, maintaining punctuality and a reliable presence.

Required Skills & Qualifications:

•    Strong administrative and organizational skills, with experience in office operations and handling multiple tasks simultaneously.

•    Proficiency in Microsoft Office (Word, Excel, Outlook), and CRM systems.

•    Ability to quickly learn new systems, processes, and technology.

•    Strong attention to detail, particularly when building and maintaining online food menus.

•    Excellent communication and customer service skills, both over the phone and in writing.

•    Ability to prioritize tasks effectively, ensuring deadlines are met in a fast-paced environment.

•    Some experience with POS systems and credit card processing is preferred.

•    Ability to troubleshoot and solve technical problems related to POS systems and payment processing.

•    Strong follow-up skills, ensuring customer inquiries and requests are addressed in a timely manner.

•    Dependable, with excellent time management skills and the ability to stay on top of various responsibilities.

•    Great energy and a positive, professional attitude to contribute to a collaborative team environment.

Personal Attributes:

•    Quick learner, adaptable to change, and eager to take on new tasks.

•    Ability to work independently while also contributing as a reliable team member.

•    Friendly, professional, and approachable with a customer-first mindset.

•    Strong problem-solving skills and a proactive approach to challenges.