Commercial Lines Customer Service Representative

Our client in Burlington, New Jersey is seeking a Commercial Lines Customer Service Representative. This is a DIRECT HIRE position, Monday through Friday, 8:30 am to 5:00 pm. The salary for this position will commensurate with experience. 

Your responsibilities would include, but are not limited to:

• Responsible for the prompt, efficient, and effective processing and management of producers’ and customers’ requests for quotes, renewals, endorsements, claims, audits, new business, and for addressing other policy and customer information
• Gather and evaluate sufficient information to market and quote new business, additional lines, and renewal policies on behalf of agency prospects and customers within the guideline time periods defined by agency management 
• Receive, review, and process renewals on a timely basis, which includes holding renewal review meetings with the producer on at least a monthly schedule
• Collects information from clients and/or the producer, and processes policy changes in a timely manner as determined by agency timeline requirements, utilizing a system for scheduled follow-up as needed to assure customer satisfaction and alerting the producer to unique situations
• Open, manage, and monitor claims as needed for clients
• Assist client and producer in resolving audits on a timely basis
• Coordinating actions among the client, the carrier/brokerage sources, and the producer so that the correct details are entered into the system, the policy is received promptly, the delivery package is prepared for the producer, the policy is mailed if personal delivery is not an option
• Other business duties as assigned by Operations Manager

Skills and Experience:

• Must Possess a Property and Casualty License (New Jersey preferred, Pennsylvania can also be accepted)
• 3-5 years’ experience preferred
• Excellent oral and written communication
• Ability to meet deadlines
• Attention to detail